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Telecalling — Supervisor

Database

The whole lead pool — every lead ever imported, not scoped to the date range above or to any one manager's agents.

Batch Total Called Pending Closed Imported Calling

Apply Card SMS delivery

What actually happened when the app tried to text the Apply Card link alongside a call — agents are remote, so this is the only way to see a denied permission or a carrier failure on their own phone. All-time, every agent.

Outcome Count Most recent

App versions

What each agent's phone last reported on launch — this app is sideloaded, so this is the only way to know who has actually updated. Blank means that phone has never run a build new enough to report it (v1.7.1 or later).

Agent Version Last reported

Call outcomes

Every bar carries its own label and count, so the breakdown reads without relying on colour.

Agent performance

Agent Calls Leads Conv. % Call later Not int. Wrong no. Switched off No answer

Callbacks due

DueNameMobileCompanyAgent

Recent calls

WhenCustomerMobileOutcomeAgentRemarks

Import leads (CSV)

Expected columns: Name, PAN, Mobile No, Email, DOB, Annual Income Range, Company, ICI Cr Lmt, Address. Only Mobile No is required — a row with just a number still imports, and shows to the agent as Name not provided. DOB must be DD-MM-YYYY; Address is capped at 2000 characters and is truncated past that. Give the batch a name so you can report on it later.

Create agent

Login ID and password only. There is no email step for you or the agent — the address Supabase needs underneath is built and used automatically, and only that server-side function ever sees it.

Manage agent assignments

A manager sees reports only for the agents checked here — nothing is visible to a manager until at least one agent is assigned. Admin accounts always see everyone regardless of this list.